Terms of service
Terms of Service
Overview
These Terms of Service govern your use of the PawTG website and your purchase of products from our store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.
Online Store Terms
By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable law.
You may not use our products or services for unlawful or unauthorised purposes or violate any applicable laws while using our website.
Products and Information
We aim to provide accurate descriptions, images, prices and other information about our products.
Product colours and appearance may vary slightly depending on your device or screen settings.
We reserve the right to update product information, availability and pricing when necessary.
Orders
When you place an order, you are responsible for providing accurate and complete billing, delivery and contact information.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability or inaccurate customer information.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
Prices and Payments
Prices displayed on our website are shown in the currency indicated at checkout.
Payment must be completed using one of the payment methods available through our store.
We take reasonable measures to ensure pricing information is accurate. If an obvious pricing error occurs, we may contact you before processing the affected order.
Shipping and Delivery
Orders are normally processed within 1–2 business days.
Estimated delivery time within Gibraltar is 3–5 business days after processing.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Returns and Refunds
We accept returns within 30 days from the date of delivery.
Return shipping is completely free.
We do not charge restocking fees and there are no final sale items. All products are eligible for return in accordance with our Return and Refund Policy.
Approved refunds are issued to the original payment method.
Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, availability or other store information. We reserve the right to correct such errors when identified.
Third-Party Services
Our website may use third-party services for functions such as payments, delivery and website operation.
Your use of certain third-party services may also be subject to the terms and policies of those providers.
Intellectual Property
The content available on our website, including our branding, text, graphics, images and other materials, is protected by applicable intellectual property laws where relevant.
You may not reproduce, distribute or commercially exploit our website content without appropriate permission.
Prohibited Uses
You must not use our website for fraudulent, unlawful or abusive activities.
You must not attempt to interfere with the security or normal operation of our website, introduce malicious software or use our services in a way that violates applicable law.
Limitation of Liability
To the extent permitted by applicable law, PawTG will not be liable for indirect or consequential losses arising from the use of our website or services.
Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot legally be excluded or limited.
Privacy
Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.
Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our services, business practices or applicable requirements.
The latest version will be made available on our website.
Governing Law
These Terms of Service are governed by the applicable laws of Gibraltar.