Privacy policy

Privacy Policy

Introduction

At PawTG, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.

Information We Collect

We may collect personal information that you provide when using our store, including your name, billing address, delivery address, email address, telephone number, order information and payment-related information.

We may also collect technical information such as your IP address, browser type, device information and information about how you interact with our website.

How We Use Your Information

We use your personal information to process and deliver orders, manage payments, provide customer support, handle returns and refunds, communicate important information about your purchases and improve our products and services.

Where permitted by law, we may also use your information to prevent fraud, maintain the security of our website and comply with our legal obligations.

Payment Information

Payments may be processed through third-party payment providers. We do not directly store complete payment card details when those details are securely processed by our payment providers.

Sharing Your Information

We may share necessary personal information with trusted service providers that help us operate our store, including payment processors, delivery providers, website service providers and other companies involved in fulfilling your order.

We do not sell or rent your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the shopping experience.

You can control cookies through your browser settings and, where applicable, through the cookie controls available on our website.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, resolve disputes and meet applicable legal, accounting and regulatory requirements.

Your Privacy Rights

Depending on applicable Gibraltar data protection law, you may have rights concerning your personal information, including the right to request access, correction or deletion of your information and to object to or restrict certain types of processing.

You may also have the right to withdraw consent where processing is based on your consent.

Third-Party Services

Our website may use services provided by third parties. These providers may process personal information according to their own privacy policies and applicable data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our practices, services or legal requirements. Any updated version will be published on our website.