Shipping policy

Shipping Policy

Shipping Area

PawTG currently provides shipping within Gibraltar.

Orders must be delivered to a valid address within our supported delivery area. Please make sure your delivery information is complete and accurate when placing your order.

Order Processing

All orders are normally processed within 1–2 business days.

Processing time begins after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

Delivery Time

After your order has been processed, estimated delivery within Gibraltar is 3–5 business days.

The total estimated time from placing your order to delivery is normally 4–7 business days, including handling and delivery time.

Shipping Costs

Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.

There will be no unexpected shipping charges added after your order has been confirmed.

Order Confirmation

After successfully placing an order, you will receive an order confirmation using the contact information provided during checkout.

Please review your order and delivery details carefully.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible at support@pawtg.shop.

We will make reasonable efforts to update the address if the order has not yet been dispatched.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

If you have concerns about a delayed order, please contact our customer support team for assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Provide your order information and details of the issue so our team can review the matter and provide an appropriate solution.