Refund policy

Return and Refund Policy

Returns

At PawTG, we want you to be satisfied with your purchase. We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, please contact us within the 30-day return period. All products sold by PawTG are eligible for return. We do not have final sale items.

Return Shipping

Return shipping is completely free for customers in Gibraltar. You will not be charged any return shipping costs when following our return instructions.

Restocking Fees

We do not charge any restocking fees for returned products.

How to Request a Return

To request a return, contact our customer support team at support@pawtg.shop and provide your order details and the reason for your return.

Our team will provide you with the necessary return instructions.

Please do not send a return without first contacting us so that we can ensure your return is correctly processed.

Refunds

Once we receive and inspect your returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be issued to your original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or you receive the wrong product, please contact us as soon as possible at support@pawtg.shop.

We will review the issue and arrange an appropriate solution at no additional cost to you.

Exchanges

If you would like a different product, please contact us at support@pawtg.shop. Our customer support team will provide you with the available options and instructions.